Solve the tough issues with compassion. To really understand another person and consider things from their point of view, you need to climb inside their skin and walk around for a bit. The role of the leader is not about “being in charge”, rather taking care of the people “in your charge” – this is Empathy in action. The agreement is not a requirement of Empathy – it simply means you acknowledge their pain and upset. The moment you take on their pain and upset, you move from Empathy to Sympathy and you can no longer be of service to them. Empathy fuels connection, so while you are listening don’t start “fixing”. When you start fixing them, you will cause isolation and disconnection and keep them stuck. If we can maintain our Empathy, and not slip into Sympathy, we grow our people – this is the role of the Leader. TAKEAWAYS How to take an Empathetic perspective How to keep your judgement at bay Clearing the fog between Empathy and Sympathy Staying connected in the face of upset

    The art of getting stuff done! For some people, urgency is an integral part of who they are, and you can absolutely rely on them. For others, we need to create the environment to move tasks forward purposefully. Where are your tolerance levels? Do you walk past things or say something immediately when you notice they are not on track. Leading with a sense of urgency is the “Art” of getting stuff done in a timely manner, noticing when people are busy being busy and not producing the work. This is the key to your success. TAKEAWAYS How to recognize when there is false urgency What does it take to notice where complacency is present in your business Recognise where time wasting is happening and how to keep tasks on track What delegating with authority looks like

  When people aren’t talking – don’t mistake their silence for acceptance. Have you ever walked away from a conversation with that niggling feeling that everything wasn’t okay, even though you had assurances that “all was good”. You decided to leave it and just as you predicted, it came back to bite you. Now the problem is bigger and deeper, and more entrenched in the business. How do you interrupt yourself, and them, when this is happening? Come along and learn the tools for interrupting “The Violence of Silence”. TAKEAWAYS Creating an environment where feedback is welcomed and appreciated What to do when their complaint has that little bit of truth that derails you How to deal with slippery passive aggressive behaviour How the fear of reprisal impedes us from speaking our minds

Swapping motivation for self discipline and action Businesses use “motivation” to improve morale when the best morale booster is high performance.  What does it take to produce a high performing team where you as the leader are not the “motivation bunny”!  Are you finding this merry-go-round exhausting and dissatisfying? When we use motivation as a tool we create entitlement inside of our organisation which breeds an underlying resentment flowing both ways.  Stop the cycle and discover the power of self discipline with action, which will produce the results you want. In this webinar we will look at what it takes to swap motivation for action. KEY TAKEAWAYS Why positive thinking hides the truth and causes damage Discover why paying individual incentives doesn’t give you the results you seek The difference between discipline and motivation Identify and remove the obstacles to producing extraordinary results