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Silence Is Not Golden

When people aren’t talking – don’t mistake their silence for acceptance.

Have you ever walked away from a conversation with that niggling feeling that everything wasn’t okay, even though you had assurances that “all was good”. You decided to leave it and just as you predicted, it came back to bite you. Now the problem is bigger and deeper, and more entrenched in the business. How do you interrupt yourself, and them, when this is happening? Come along and learn the tools for interrupting “The Violence of Silence”.

TAKEAWAYS

1. Creating an environment where feedback is welcomed and appreciated
2. What to do when their complaint has that little bit of truth that derails you
3. How to deal with slippery passive aggressive behaviour
4. How the fear of reprisal impedes us from speaking our minds