Robust Conversations
Live Online Program
Build the communication skills to tackle conflict, give feedback and handle tough conversations with confidence
10 live online workshops
Immediate application
Package options
The Issue…
Someone keeps turning up late.
A team member is missing the mark.
A staff member gets defensive when challenged.
Standards start slipping.
You want to say something, but part of you hesitates.
You do not want to overreact.
You do not want to sound harsh.
You do not want the conversation to go badly.
So the issue sits there…
The longer it is left, the more time, energy and leadership it takes from you.
What changes…
Stop guessing what to say
Learn practical scripts, formulas and conversation frameworks so you are not relying on courage alone when the moment arrives.
Handle pushback with composure
Stay clear when people become defensive, emotional, resistant or upset, and keep the conversation focused on the issue rather than the person.
Address issues early
Deal with lateness, missed standards, poor follow-through and behaviour concerns before they spread into larger issues.
Stop leading from fear of being disliked
Strengthen your ability to stay connected, stand by what matters, and say what needs to be said even when agreement is not guaranteed.
Hold your ground
Learn how to be assertive without becoming passive aggressive, personal or heavy-handed.
Buy back time and energy
Clearer conversations reduce second-guessing, repeated explanations, unresolved issues and the mental load of carrying things too long.
The words, tools and frameworks for difficult conversations
Robust Conversations is built around the moments leaders actually face: pulling someone up on lateness, naming a behaviour that is affecting the team, challenging excuses, saying no clearly, handling emotional reactions, and speaking up when you would usually stay quiet.
You will learn tested frameworks, useful language, and practical tools you can apply immediately — with staff, peers, clients, senior leaders, and in the wider situations where leadership is required.
Learn from seasoned professionals with 60 years of combined business and leadership experience.
Alison Bentley
With more than 40 years of business and leadership experience, Alison brings exceptional depth to her work as a Master Coach and Accredited Facilitator. Her career spans senior roles in marketing, communications, change and brand strategy, as well as founding and growing three businesses of her own across diverse sectors.
Alison also brings more than 25 years of personal and professional growth through the Integrity and Values methodology, giving her a rare combination of commercial acumen, behavioural insight and coaching wisdom. She has built a strong reputation for helping leaders communicate clearly, stand firm under pressure, and lead with greater courage, substance and impact.
Tama Liga
With a Bachelor of Business in Human Resource Management and more than 20 years of experience in leadership development, training and facilitation, Tama brings real authority to her work. Her career spans senior government roles in workforce policy, strategy and legislative reform, private-sector management, one-on-one coaching, and large-scale program delivery.
Tama has built a strong reputation for helping people understand what drives behaviour and how leadership capability is developed in practice. She creates learning environments that are engaging, grounded and transformative, equipping leaders with the confidence, insight and practical tools to lead others with greater clarity, strength and impact.
Tama Liga
With a Bachelor of Business in Human Resource Management and more than 20 years of experience in leadership development, training and facilitation, Tama brings real authority to her work. Her career spans senior government roles in workforce policy, strategy and legislative reform, private-sector management, one-on-one coaching, and large-scale program delivery.
Tama has built a strong reputation for helping people understand what drives behaviour and how leadership capability is developed in practice. She creates learning environments that are engaging, grounded and transformative, equipping leaders with the confidence, insight and practical tools to lead others with greater clarity, strength and impact.
Why leaders invest in this themselves…
Hold Standards Consistently
Build stronger accountability by addressing issues directly, so your team learns that standards matter and important concerns will not be ignored.
Handle Pushback with Control
Keep difficult conversations productive and steady, even under pressure, so your team experiences stronger leadership when resistance shows up.
Create Clarity
Give people a clearer understanding of where they stand, what needs to change, and what is expected going forward.
What Leaders have to say about the Program…
Hear it directly from them.
The tools for having robust conversations are genuinely practical — I keep the booklet on my desk and use it. A big shift for me was learning to use ‘I’ in a positive, constructive way, not a negative one.
The course helped me start with values and become more aware of my own values. I’ve been given tools for having difficult conversations — and I know they’ll be useful.
This course helped me recognise that I have good leaders — and I need to allow them to lead and make mistakes. The accountability tools, plus inoculation and ASERT, are practical frameworks I’m already using and will continue to use.
My key takeaways were the power language, Fight Clean, and inoculation — practical tools I can use in real conversations.
Inoculation is something I’ve already used in real situations, and it’s been really effective. ‘Above the line / below the line’ is great for self-reflection, and ASERT gives me a clear framework to organise my thoughts.
Inoculation was a key takeaway — it helps warm people up to the issue so they don’t feel blamed or attacked, and can actually listen. The ‘I’ messages make it easier to say what needs to be said without blaming.
Choose the package that suits your goals
Gold includes personalised coaching for leaders who want tailored support. 3-month payment plans are available.
Silver Package
- 10 x 2-hour Live online workshops
- 12 months access to the Integrity and Values On-Line Learning Platform
- A detailed participant manual
- Access to the Leadership Library
Gold Package
- 6 x 1-hour personal coaching sessions with a qualified coach
- 10 x 2-hour Live online workshops
- 12 months access to the Integrity and Values On-Line Learning Platform
- A detailed participant manual
- Access to the Leadership Library
Upcoming 2026 programs
Program D | May 2026 | 9:30 - 11:30 AM
| WS 1 |
13-May |
| WS 2 |
26-May |
| WS 3 | 16-Jun |
| WS 4 | 1-Jul |
| WS 5 | 15-Jul |
| WS 6 | 29-Jul |
| WS 7 | 5-Aug |
| WS 8 | 26-Aug |
| WS 9 | 9-Sep |
| WS 10 |
16-Sep |
Program E | June 2026 | 2:30 - 4:30 PM
| WS 1 | 2-Jun |
| WS 2 | 23-Jun |
| WS 3 | 7-Jul |
| WS 4 | 21-Jul |
| WS 5 | 4-Aug |
| WS 6 | 11-Aug |
| WS 7 | 25-Aug |
| WS 8 | 8-Sep |
| WS 9 | 22-Sep |
| WS 10 |
6-Oct |
Apply
Book a 10-minute call with our Program Leader to see if this course is right for you.