How many times have you walked out of a meeting feeling like you weren’t being told the whole story? What about those moments where your colleague nodded along to everything you said but you had a hunch that they didn’t feel the same as you? Do your people regularly say:   ‘Didn’t you know that already?’ ‘I could have told you that weeks ago!’ ‘I knew that wouldn’t work…’ Silence rarely means that things are going well. It’s more likely that people are holding back, fearing that their honesty will have them on the wrong side of their boss. Some leaders even choose to play nice and stay silent to avoid difficult conversations with their people. We’ve worked with enough businesses to know that silence is happening in every organisation, including yours. And you know what? That’s bad news because, if those who work closest to your customers and suppliers can’t speak candidly, the only time you’ll hear that something’s gone wrong is when it’s too late. Robust conversations are at the heart of a high performing business and it’s up to leaders to create an environment which allows for open, honest dialogue. Here’s what you can do to make […]