The truth will set you free

The truth will set you free

I was at a client in Newcastle about a decade ago, watching mining equipment being loaded up for shipping to a mine in Western Australia. The dispatcher said, “They’ll be back in a fortnight.” I was flabbergasted. “Why?” I asked. “They’ve got faults in them,”…

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The violence of silence – how lies cost you real money in your workplace

Several years ago we were approaching the end of year. We’d made budget and were shooting for our stretch goal. One more sale was going to do it. I bagged the sale. I was thrilled with myself! I told the team that we’d done it…

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The Truth Hurts Lies Compound The Pain

Missed deadlines, reworks and lost profit are the cost of not being transparent about what is happening in your business – the cost of settling for the beautiful lie. And these lies have a cost that we can measure in time, money and materials. Would…

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In BED with accountability

In BED with accountability – how being above the line makes you happier and more effective   I had to tell one of my colleagues to get out of BED the other day. When you finish reading you’ll probably realise that some of your people…

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Design for success – structures for accountability

Do you ever feel like work is a battle of wills – with your will pitched against everyone else’s? Do you have to be constantly vigilant, just to maintain the same standards? Would you prefer to be putting that energy into improving standards, rather than…

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Make Them or Break Them – What Rules do for Accountability

A good rule is a beautiful thing. I love rules because they define the systems in our business. By defining the boundaries of what we can and can’t do, the rules give us the freedom to everything else, and anything else, within those boundaries And…

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Sympathy vs. Empathy

Sympathy vs. Empathy Ever wondered why you’re just not getting through to people? Whether it’s at work or in your personal life, you might be finding it hard to get results from others, find that people keep coming back to you with the same issues,…

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What stories do you hear?

Who doesn’t love a good story? Story telling can in fact be a great strategic business tool, used to teach, inspire, build trust, and also of course, sell.  They can change the way we feel, how we act, and what we think. And of course,…

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Do first impressions count?

How often has your first impression of someone left you thinking they are a positive and hardworking individual, or perhaps left you concerned about their work ethic and level of professionalism? It is undeniable that first impressions do count when first meeting someone, as it…

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Is a focus on profit driving business down?

As a business leader, you will know that your profit is of the utmost importance as it allows you to continue to grow and develop towards your ultimate goal. However, without your colleagues, there would be no profit to be made, and in turn, your…

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